Customer Service Jobs, Admin Officer Jobs, Administration Jobs, Jobs In Nairobi.
Our Client is a distributor of Household and Commercial electronic appliances. They seek to hire a vibrant and efficient Customer Service Officer to be stationed at the head office in Kenya handling client enquiries and support the field sales representatives.
Title: Customer Service & Admin Officer
Gross Salary: 60k
- Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
- Supervise operations of all departments.
- Monitor online presence of the company on social media and e-commerce platforms
- Communicate effectively with customers in a professional and friendly manner.
- Order and ensure effective delivery of goods to customers.
- Resolve any sales related issues with customers/agents.
- Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer.
- Correspond with customers regarding their delivery of goods.
- Assist in tracking orders
- Degree/Diploma in Business Management
- At least 3-4 years’ experience in customer service in a busy and fast paced environment
- Experience in social media management is desired
- Good leadership skills
- Excellent problem solving & interpersonal skills
- Excellent communication skills, both oral and written
- Presentable, proactive and an outgoing personality
- Administrative writing and reporting skills
- Ability to multi-task and get things done to completion
- A team player with a positive attitude, proactive and attention to detail
- Results oriented, hardworking and creative
How to Apply
If you are up to the challenge, possess the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service & Admin Officer) to email@example.com before 20th June 2019. Kindly indicate current/last salary on your CV.
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