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Customer Operations Specialist Job SiiRA
Customer Service Jobs. SiiRA Jobs
Are you looking to be a part of a growing global organization? We are currently looking for a Customer Operations Specialist to join our team!
Who we are:
- SiiRA is a global platform that connects top-notch digital professionals with US-based companies in digital growth mode.
- At SiiRA, we believe in an agile and sustainable workspace that promotes access to worldwide talent and drives enterprise growth. This is why SiiRA builds and fosters remote and competent teams that make the most of your expertise and skills.
Who we are looking for:
We are looking for a detail-oriented and proactive Customer Operations Specialist with 5+ years of experience to oversee and improve the end-to-end customer journey.
Key Responsibilities:
- Manage and improve operational workflows that support customer onboarding, support, billing, and retention.
- Serve as the bridge between customer service, sales, product, and engineering teams to ensure seamless communication and resolution of customer issues.
- Own and manage CRM, helpdesk, and ticketing systems (e.g., Salesforce, Zendesk, HubSpot).
- Identify and implement process improvements to increase efficiency and customer satisfaction.
- Monitor and analyze customer feedback and operational data to propose actionable insights.
- Develop and maintain internal documentation, SOPs, and training materials.
- Ensure compliance with SLAs and internal quality standards.
- Collaborate with Customer Success Managers to support renewals and minimize churn.
Qualifications:
- 5+ years of experience in customer operations, support, or success operations roles.
- Strong experience with customer support and CRM platforms (e.g., Salesforce, Zendesk, Intercom, HubSpot).
- Data-driven mindset with proficiency in tools like Excel, Google Sheets, and BI dashboards (Tableau, Looker, etc.).
- Strong organizational skills with attention to detail and process.
- Excellent problem-solving and multitasking abilities.
- Clear and effective verbal and written communication skills.
- Ability to work cross-functionally in a fast-paced environment.
How to Apply
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