Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results-oriented individual who is committed to excellent performance and participating in our growth strategy.

Job Purpose

  • Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assisting customers by providing the customers with a great shopping experience.

Job Responsibility and Accountability

  • Ensure personal presence on the floor and aid customers in locating merchandise.
  • Take customers through all products and provide maximum information.
  • Recommend the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
  • Capture client details on the e-warranty forms.
  • Direct and escort customers to the item testing area, ensure the client is given a product demo and products tested are working as per their specifications.
  • Close the sale at a minimum discount and assist in the check-out process as well as dispatching or arranging for the delivery by compiling client details.
  • Provide customer feedback on the completion of the sale.
  • Share information with customers on the offers available.
  • Inform the customers about purchasing incentives.
  • Responsible for helping build up a business by identifying new business prospects and selling products to them.
  • Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
  • Coordination with the delivery team and ensure that products are delivered in a timely manner.
  • Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
  • Replenish stock from stores or go down when it reaches the reorder level.
  • Supervise and ensure that merchandise is dust free.
  • Ensure the price tags & feature cards are in the appropriate product.
  • Ensuring daily stock checks are carried out for the impulse product category assigned.
  • Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
  • Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team

Qualification, Skills And Qualifications

  • A minimum of Diploma in Sales, Marketing, Customer care or equivalent.
  • Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience

  • At least 1 year experience in a sales environment preferably in retail.
  • Must be friendly with a pleasant and engaging personality.
  • Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
  • Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
  • Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
  • Should be well-organized and detailed-oriented.
  • Should have basic knowledge of inventory management.
  • Should be of a smart appearance and articulate.
  • Should be able to work under pressure.

Key Skills:

  • Good selling skills.
  • Good negotiation and influencing skills.
  • Good interpersonal skills.
  • Teamwork and Collaboration.

How To Apply

Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before
14th August 2023 indicating the preferred LOCATION. Only shortlisted candidates will be contacted. Thank you