What does it take to excel in customer service?
This is what most of the professionals wanted to find out when they joined the Customer Service Practical Training.
Over the last two days, customer service professionals have been engaged in comprehensive practical training on the skills they need to excel in their workplaces and grow their careers.
The training followed a realistic approach that involved case studies, real-life scenarios, and other practical examples.
After the graduation, I got to speak with a few of the professionals; here is what they had to say about the training.
“I did a diploma in administration, but since I couldn’t get an admin job after, I went for a sales representative job. It’s been two years now, and I felt if I don’t make the change, I might be stuck in sales for a long time –making the transition even harder. I started applying for customer service jobs, but I couldn’t seem to get anything.
Finally, I called one employer seeking feedback. He told me it would be hard for me to get a job in customer service since I didn’t have experience or the skills required. The next day, I looked up where I can learn practical customer service skills, and I saw CSS.
Through the training, I‘m now confident I have what it takes to succeed in customer service. One key lesson that stood out for me during the training was how to interact with different customers. I now recognize I should take time to understand the customer and the issue they have. Once I understand their pain, I’ll be in a better position to help. I thank the CSS team for the training, and I can’t wait to restart my career in customer service.” Damaris.
“When I got my job, I noticed we did not have many repeat clients. Most of the clients would use our services once or twice, and then they would move to one of our competitors. I didn’t understand why since we had great reviews on our IT products. During this training, I got to understand the importance of my role and how I can help retain existing customers and create a relationship with new ones.
Moving forward, I will take time to engage with the clients and hear them out. I used to redirect their calls to the technical team, but now, once I understand their problems, I’ll be in a better position to advise and even act as a bridge between the clients and the technical team.
After graduating, I set a goal to improve our customer retention by 20% in the next three months, and I believe the training has given me the skills and techniques to achieve this goal. I also know the team we were training with will keep me accountable.” James.
Are you looking to gain practical customer service skills and set yourself apart? Register now for the upcoming training and avoid the last-minute rush.