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CV Structure Example For Front Office

CV example for customer care roles. Best CV example for those who are looking for opportunities in either administration or front-facing roles.
A well written CV is the primary tool in the job search as it demonstrates to the prospective employer what value you will bring to the company.If you are a customer service field looking for a job, this sample CV will provide just what you need to be shortlisted for a customer service job.

Mariah The Job Seeker
P. O Box 2311-00100, Nairobi
Tel Number:
E-mail: JOBS@gmail.com

Profile Summary
A dedicated customer service manager with over 2 years experience in the customer service industry.
Proven track record in resolving and reducing customer complaints and meeting customer service level expectations I am seeking a position in Customer Service where my extensive experience will be further developed and utilized in accomplishing the ultimate marketing goals of the Organisation.

Personal Details

  • Date Of Birth: 1996
  • Marital Status: Single

Education & Professional Qualifications

  • Diploma in Customer Service, Uwezo College
  • Elimu high school 2006-2011

Professional Profile

  • Excellent communication skills focused on understanding customer needs and developing resolutions
  • Proven ability to grasp product knowledge to quickly address customer questions and complaints
  • Able to stay calm when confronted with angry customers and defuse tense situations
  • Problem solving skills and a wise decision-maker
  • Excellent planning and organizing and presentation skills
  • Ability to work independently, meet deadlines and obtain results
  • Proficient in completing all work according to deadline
  • Detail oriented and flexible
  • Able to work calmly under pressure

Work Experience
Customer Service Manager
Abc Company 2014 Jan To Date

Duties And Responsibilities

  • Responsible for answering customer queries, problem solving and providing detailed info Assisted in the training of new customer service representatives and associates.
  • Organized the workflow to meet customer timeframes
  • Performed market research surveys on customer needs and requirements as well as information on new products
  • Customer Care Assistant

TAG Company; August 2011 To 2014
Duties and Responsibilities:

  • Receiving customer’s calls for enquiries, complaints, opinions etc and solve them or direct them to relevant departments for solutions
  • Working cooperatively with key team members, clients and vendors

Key Achievements

  • Promoted to manager position to recruit, train and supervise customer service reps and cashiers.
    Fostered an environment in which guests enjoyed high levels of service

Hobbies

  • Active Creative writer and ardent Reader
  • I enjoy Traveling and Public speaking

References

Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me:

Reference A
Reference B
Reference C