CV Structure Example For Front Office
CV example for customer care roles. Best CV example for those who are looking for opportunities in either administration or front-facing roles.
A well written CV is the primary tool in the job search as it demonstrates to the prospective employer what value you will bring to the company.If you are a customer service field looking for a job, this sample CV will provide just what you need to be shortlisted for a customer service job.
Mariah The Job Seeker
P. O Box 2311-00100, Nairobi
Tel Number:
E-mail: JOBS@gmail.com
Profile Summary
A dedicated customer service manager with over 2 years experience in the customer service industry.
Proven track record in resolving and reducing customer complaints and meeting customer service level expectations I am seeking a position in Customer Service where my extensive experience will be further developed and utilized in accomplishing the ultimate marketing goals of the Organisation.
Personal Details
- Date Of Birth: 1996
- Marital Status: Single
Education & Professional Qualifications
- Diploma in Customer Service, Uwezo College
- Elimu high school 2006-2011
Professional Profile
- Excellent communication skills focused on understanding customer needs and developing resolutions
- Proven ability to grasp product knowledge to quickly address customer questions and complaints
- Able to stay calm when confronted with angry customers and defuse tense situations
- Problem solving skills and a wise decision-maker
- Excellent planning and organizing and presentation skills
- Ability to work independently, meet deadlines and obtain results
- Proficient in completing all work according to deadline
- Detail oriented and flexible
- Able to work calmly under pressure
Work Experience
Customer Service Manager
Abc Company 2014 Jan To Date
Duties And Responsibilities
- Responsible for answering customer queries, problem solving and providing detailed info Assisted in the training of new customer service representatives and associates.
- Organized the workflow to meet customer timeframes
- Performed market research surveys on customer needs and requirements as well as information on new products
- Customer Care Assistant
TAG Company; August 2011 To 2014
Duties and Responsibilities:
- Receiving customer’s calls for enquiries, complaints, opinions etc and solve them or direct them to relevant departments for solutions
- Working cooperatively with key team members, clients and vendors
- Promoted to manager position to recruit, train and supervise customer service reps and cashiers.
Fostered an environment in which guests enjoyed high levels of service
Hobbies
- Active Creative writer and ardent Reader
- I enjoy Traveling and Public speaking
References
Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me:
Reference A
Reference B
Reference C