What Is The Salary Of A Customer Service Executive?

By Selipha Kihagi

Are you passionate about helping people? As a Customer Service professional, your duties and responsibilities will require that you are good with people and that you possess great interpersonal skills. So, if you are looking for a job in customer service but find it hard to tolerate most people, it might be time to change your career. Customer Service professionals need to be patient and have the ability to stay calm even when a customer is rude. Do you believe you can do this?

If you can and are looking for a customer service opportunity, you are definitely on the right track. But as you follow your dream to be of service to people, have you thought about the salary issue. While you may be passionate about customer service, you may find that the money you will earn as salary is not enough to motivate you. On the other hand, you could find that the amount is good enough for you.

So, just how much does someone working in customer service earn? Like any other profession, salary of a customer service professional will depend on the position and title, years of experience, type and size of the organization and lastly and most important, how well you negotiate your deal. Let’s take a look at a Customer Service Executive.

How much should a Customer Service Executive earn?

When it comes to starting out your career in Customer Service, despite the industry you choose to work in, the salary is not as good as most other professions. The good news however, is that when you are good at it and start rising up the ranks and work in the top companies, then you can start smiling to the bank. So again, patience is of great importance if you want to earn an appealing figure in this profession.

With 2 years experience, which is the preferred level of experience by most companies when filling a Customer Service Executive position, you can expect to earn a salary between KSh35,000 and 60,000. And this amount is common across industries; be it manufacturing, banking, agribusiness or even telecommunication. Whether you get paid on the lower side or higher side of that range will depend on the company and how well you negotiate your worth during the interview.

As you gain experience and start going up the ladder to management levels, only then will you start receiving better salaries. According to Salary explorer, the average salary of people working in the customer service profession is about KSh 92,000 with some in top management earning up to KSh 400,000.

So, where does your salary lie and what are you doing to ensure you are well compensated?

Follow us on LinkedIn here for more career advice and jobs. And if you are not on LinkedIn yet, you might be denying yourself an opportunity to find jobs faster. Join and follow us to change your odds.